Of more concern to individuals working within banks and financial services firms is the fact that the compliance officer and internal auditor were also subject to personal fines of £19,600 and £9,900 respectively. They were fined due to their failure to deal with the FCA in an open and co-operative way when responding to enquiries about the actions taken to address the risk that the Bank was being used for financial crime. They sought to dismiss concerns that the Bank was not properly implementing the required changes and further provided false assurances that improvements to the systems and controls had indeed been made.